Legal

Terms of Service

Last updated: June 21, 2026

These Terms of Service ("Terms") govern your access to and use of the Klara AI pre-screening platform ("Service") provided by Dunross AI s.r.o. ("Dunross AI," "we," "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who we are

Dunross AI s.r.o.
Pod Chytárnou 46
Zaječice - Pyšely, 251 67
Czech Republic

Contact: [email protected]

Legal notices: [email protected]

2. Definitions

  • "Service" means the Klara AI pre-screening platform, including the web application at app.dunross.ai, the marketing site at dunross.ai, related APIs, and any associated tools and documentation.
  • "Customer," "you" means the individual or legal entity that has registered an account to use the Service.
  • "User" means an individual authorized by the Customer to access the Service on the Customer's behalf (e.g., recruiters, HR staff, administrators).
  • "Candidate" means a job applicant invited by the Customer to complete a Klara voice interview.
  • "Customer Data" means all data, content, and information uploaded, submitted, or processed through the Service by or on behalf of the Customer, including candidate data.
  • "Subscription" means the paid or trial access plan under which the Customer uses the Service.

3. Account registration and eligibility

To use the Service, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

By registering, you represent and warrant that:

  • You are at least 18 years old and have the legal capacity to enter into these Terms.
  • If you are registering on behalf of a legal entity, you have the authority to bind that entity to these Terms.
  • You will use the Service in compliance with all applicable laws, including data protection, employment, and anti-discrimination laws in your jurisdiction.

We reserve the right to refuse, suspend, or terminate accounts at our discretion, including but not limited to violation of these Terms.

4. The Service

4.1 What Klara does

Klara is an AI-powered platform that conducts structured voice interviews with job candidates on behalf of recruiters. Klara evaluates candidate responses against objective eligibility criteria defined by the recruiter and provides structured screening reports. Klara is a decision-support tool; all hiring decisions are made by the Customer.

4.2 What Klara is not

Klara does not:

  • Make hiring decisions on the Customer's behalf
  • Assess subjective qualities such as personality, character, or cultural fit
  • Replace human judgment in any aspect of the hiring process
  • Provide legal, employment, or HR advice

The Customer is solely responsible for hiring decisions and for ensuring that its use of the Service complies with applicable employment laws.

4.3 Service modifications

We may modify, update, add, or remove features of the Service at any time. Where changes materially reduce functionality, we will provide reasonable advance notice via email or in-app notification.

5. Customer responsibilities

You agree that you will:

  • Provide accurate information when configuring screening criteria, job descriptions, and candidate invitations
  • Use the Service only for lawful hiring activities and in accordance with applicable employment, anti-discrimination, and data protection laws
  • Obtain any required consents from candidates before inviting them to a Klara interview, including any consents required under your local law
  • Inform candidates that they are being screened by an AI tool, in accordance with the EU AI Act and equivalent regulations
  • Make all final hiring decisions based on human judgment, not solely on Klara's output
  • Treat all candidate data confidentially and only use it for the stated hiring purpose

You agree that you will NOT:

  • Use the Service to discriminate against candidates on the basis of any protected characteristic (race, gender, age, religion, disability, sexual orientation, nationality, or any other category protected by applicable law)
  • Use the Service to conduct sham interviews or to deceive candidates
  • Share candidate data with third parties without legal basis
  • Use the Service to develop, train, or improve competing AI products
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Resell, sublicense, or provide the Service to third parties without our prior written consent
  • Use the Service in any manner that could disable, overburden, damage, or impair the Service
  • Use automated means (bots, scrapers) to access the Service except through authorized APIs
  • Attempt to gain unauthorized access to any part of the Service or its related systems

Violation of any of these obligations may result in immediate suspension or termination of your account.

6. Data processing

6.1 Roles under GDPR

When you use the Service to screen candidates, you act as the data controller for candidate data and Dunross AI acts as the data processor on your behalf. Our processing of personal data is governed by our Privacy Policy at https://dunross.ai/privacy.html and by the Data Processing Agreement (DPA) that is incorporated by reference into these Terms.

When we process your account data (e.g., billing information, account identifiers), we act as the data controller.

6.2 Customer Data ownership

You retain all rights, title, and interest in Customer Data. We claim no ownership of Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and transmit Customer Data solely as necessary to provide the Service to you.

6.3 Aggregated and anonymized data

We may use aggregated and fully anonymized data derived from the Service for purposes including product improvement, analytics, and research. Such data does not identify you, your Users, or Candidates and is not considered personal data.

6.4 AI training

We do not use Customer Data, candidate voice recordings, or interview transcripts to train AI models without explicit consent.

7. Fees and payment

7.1 Subscription fees

Access to paid features of the Service requires payment of subscription fees as set out in your subscription plan or order form. Fees are stated in EUR or CZK and are exclusive of VAT and other applicable taxes unless stated otherwise.

7.2 Billing

Fees are billed in advance on a monthly or annual basis as specified in your plan. Payment is due within 14 days of invoice date unless otherwise agreed in writing.

7.3 Late payment

Late payments accrue interest at the statutory rate under Czech law from the date payment is due until paid. We reserve the right to suspend access to the Service for accounts more than 30 days overdue.

7.4 Price changes

We may change subscription fees with at least 30 days' advance notice. Price changes apply at the start of the next billing cycle. If you do not accept a price change, you may terminate your subscription before the new price takes effect.

7.5 Refunds

Subscription fees are non-refundable except where required by applicable law or where we materially fail to provide the Service. Pro-rated refunds may be issued at our discretion in cases of early termination by us without cause.

7.6 Free trials

If we offer a free trial, the trial converts to a paid subscription at the end of the trial period unless you cancel before then. Trial terms apply in addition to these Terms.

8. Intellectual property

8.1 Our intellectual property

The Service, including all underlying software, algorithms, models, documentation, designs, trademarks, and branding (including "Klara," "Dunross AI," and associated logos), is and remains our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

8.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

8.3 Third-party components

The Service may incorporate third-party components subject to their own license terms. A list of such components is available on request.

9. Confidentiality

Each party may disclose Confidential Information to the other in the course of providing or using the Service. "Confidential Information" means non-public information identified as confidential or that a reasonable person would understand to be confidential. Each party agrees to:

  • Use Confidential Information only to perform its obligations under these Terms
  • Protect Confidential Information with the same degree of care as it uses for its own confidential information, and in any case no less than reasonable care
  • Not disclose Confidential Information to third parties except to employees, contractors, or agents who need to know and are bound by similar confidentiality obligations

Confidentiality obligations survive termination of these Terms for three (3) years.

10. Service availability and support

10.1 Uptime

We use commercially reasonable efforts to maintain Service availability. For enterprise customers, specific uptime commitments may be provided in a Service Level Agreement (SLA) as part of the subscription plan.

10.2 Maintenance

We may perform scheduled maintenance that temporarily reduces Service availability. We will provide reasonable advance notice of scheduled maintenance via email or in-app notification.

10.3 Support

We provide support via email at [email protected] during business hours (Czech time). Enterprise customers may receive enhanced support terms as specified in their subscription plan.

11. Warranties and disclaimers

11.1 Mutual warranties

Each party warrants that it has the authority to enter into these Terms and that performing its obligations will not violate any other agreement or law.

11.2 Service warranties

We warrant that we will provide the Service with reasonable skill and care in accordance with industry standards.

11.3 Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will meet all of your requirements
  • The Service will be uninterrupted, error-free, or completely secure
  • Klara's screening outputs will result in any particular hiring outcome
  • Errors in the Service will be corrected immediately

12. Limitation of liability

To the maximum extent permitted by applicable law:

  • Neither party shall be liable to the other for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms, even if advised of the possibility of such damages.
  • Our total aggregate liability under these Terms shall not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or one thousand euros (EUR 1,000), whichever is greater.

These limitations do not apply to:

  • Liability for death or personal injury caused by negligence
  • Liability for fraud or fraudulent misrepresentation
  • Liability that cannot be limited or excluded under applicable law

13. Indemnification

13.1 By Customer

You agree to indemnify and hold harmless Dunross AI and its affiliates, officers, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

  • Your breach of these Terms
  • Your violation of applicable law in your use of the Service
  • Your hiring decisions or use of Klara's outputs
  • Discrimination claims arising from your use of the Service
  • Your failure to obtain required consents from Candidates

13.2 By Dunross AI

We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights. This indemnity does not apply to claims arising from:

  • Modifications to the Service not made by us
  • Combination of the Service with non-Dunross AI products
  • Use of the Service outside the scope of these Terms

14. Term and termination

14.1 Term

These Terms begin when you first access the Service and continue until terminated.

14.2 Termination by Customer

You may terminate your subscription at any time through your account settings or by contacting us. Termination takes effect at the end of the current billing period unless agreed otherwise.

14.3 Termination by Dunross AI

We may terminate or suspend your access to the Service immediately, without notice, if you:

  • Materially breach these Terms and fail to cure within 14 days of written notice
  • Fail to pay fees when due and fail to cure within 14 days of written notice
  • Engage in fraudulent, illegal, or harmful conduct
  • Become insolvent, file for bankruptcy, or cease normal business operations

We may terminate the Service generally (with all customers) with at least 90 days' advance notice.

14.4 Effect of termination

Upon termination:

  • Your access to the Service ends
  • Outstanding fees become immediately due
  • You may export Customer Data for 30 days after termination, after which we may delete it in accordance with our retention schedule
  • Provisions that by their nature should survive (confidentiality, intellectual property, limitation of liability, indemnification, governing law) will survive termination

15. Force majeure

Neither party is liable for failure to perform obligations under these Terms due to events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, government action, pandemic, or failure of third-party infrastructure. The affected party will notify the other party and use reasonable efforts to resume performance.

16. Governing law and dispute resolution

These Terms are governed by the laws of the Czech Republic, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be resolved by the courts of the Czech Republic, with exclusive jurisdiction in the courts competent for Prague.

For consumer customers in the EU, mandatory consumer protection laws of your country of residence apply where they offer greater protection than Czech law.

17. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, sale of assets, or corporate restructuring.

18. Entire agreement

These Terms, together with the Privacy Policy, the DPA (where applicable), and any order form or subscription plan, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

In the event of a conflict between these Terms and an order form or subscription plan signed by both parties, the order form or subscription plan prevails for the matter in conflict.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other.

21. Notices

Notices to us must be sent to [email protected] with a copy to:

Dunross AI s.r.o.
Pod Chytárnou 46
Zaječice - Pyšely, 251 67
Czech Republic

Notices to you will be sent to the email address associated with your account.

22. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not accept the updated Terms, you may terminate your subscription before the effective date and receive a pro-rated refund of any prepaid fees for the unused period.

23. Language

These Terms are provided in English. Translations into other languages are provided for convenience only. In the event of a conflict between language versions, the English version prevails.

24. Contact

For questions about these Terms:

  • Email: [email protected]
  • Postal: Dunross AI s.r.o., Pod Chytárnou 46, Zaječice - Pyšely, 251 67, Czech Republic